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Manage Organizations

As a reseller, you have full control over your customer organizations. This guide covers day-to-day management tasks and organization administration.

Accessing an Organization​

  1. Go to Reseller Dashboard
  2. Click Organizations
  3. Find and click Manage on the organization

The organization page shows details, activity feed, and quick stats (usage, documents, active users).

Editing Organization Details​

Basic Information​

Click Edit Organization to modify:

  • Organization name and identifier
  • Contact email, phone, address
  • Click Save Changes when done

Branding Settings​

Upload a logo (PNG/SVG/JPG, max 2MB) and set brand colors (primary and secondary). Click Reset Branding to use default theme.

Organization Settings​

General Settings​

Configure:

  • Default Language - Primary language for transcriptions
  • Time Zone - Affects timestamps in reports
  • Storage Settings - Quota and auto-delete options

Feature Toggles​

Enable or disable: Transcription, Captions, Translation, Glossaries, Custom Models, API Access, Webhooks.

Organization Status​

Organizations can be:

  • Active - Normal operation
  • Trial - Limited time access
  • Suspended - Temporary hold (users cannot access, data preserved)
  • Cancelled - Subscription ended

To suspend: Click Suspend Organization, choose immediate or end-of-billing, confirm.