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Custom Models

As a reseller, you can create custom speech recognition models and share them with your customer organizations. Custom models improve transcription accuracy for specific industries, accents, terminology, or use cases.

Overview​

Custom models are specialized speech recognition models trained on your specific vocabulary and terminology, providing higher accuracy for domain-specific content. Create once and share across multiple customer organizations.

Creating Custom Models​

When to Create Custom Models​

Consider custom models when:

  • Multiple customers share an industry or domain
  • Standard models struggle with specific terminology
  • Customers have consistent accent or speaking style
  • High-value customers need exceptional accuracy

Good Use Cases: Medical, legal, financial services, technical support, specific accents or dialects.

Create Model​

  1. Go to Reseller Dashboard
  2. Click Custom Models
  3. Click Create Custom Model
  4. Fill in details:
    • Model Name - Descriptive name (e.g., "Medical EN-US")
    • Description - What it's optimized for
    • Base Language - Primary language
    • Domain - Industry or use case
  5. Click Create Model

Upload Training Data​

Requirements: Minimum 10 hours of clear audio (WAV, MP3, or FLAC) with accurate word-for-word transcripts. Each audio file must have a matching transcript file.

  1. In the custom model page, click Upload Training Data
  2. Choose upload method:
    • Drag and drop - Upload multiple files
    • Folder upload - Upload entire folder structure
    • TUS upload - For large datasets (>1GB)
  3. System validates:
    • Audio quality
    • Transcript matching
    • File formats
  4. Review validation report
  5. Fix any issues
  6. Click Confirm Upload

Add Vocabulary & Train​

Add custom terms (with optional pronunciation and context), then start training. Training typically takes 24-72 hours.

Test the Model​

After training, test with new audio files and compare accuracy to the standard model. Accept to deploy, or retrain with additional data if needed.

Managing Custom Models​

Model Dashboard​

View all your custom models:

Model Cards Show:

  • Model name and description
  • Training status (training, active, archived)
  • Accuracy metrics
  • Organizations using it
  • Total usage (minutes transcribed)
  • Last updated date

Model Details​

Click on a model to see:

Performance Metrics

  • Word Error Rate (WER)
  • Accuracy vs. standard model
  • Performance by speaker
  • Common errors

Usage Statistics

  • Total transcription minutes
  • Organizations using model
  • Users per organization
  • Usage trends

Training Information

  • Training data size
  • Training duration
  • Vocabulary size
  • Last training date

Update Models​

Add new training data or vocabulary, then retrain. Each training creates a new version that you can test before deploying to customers.

Sharing Models with Organizations​

Assign Model to Organization​

Give customers access to custom models:

  1. Go to organization details
  2. Click Custom Models tab
  3. Click Assign Model
  4. Select model from list
  5. Set as:
    • Default - Used automatically for all transcriptions
    • Optional - Customer chooses when to use
  6. Click Assign

Multiple Organizations​

Assign same model to multiple customers:

  1. Go to custom model details
  2. Click Manage Organizations
  3. Select organizations to grant access
  4. Choose default or optional
  5. Click Apply to Selected

Use Cases:

  • Industry-specific model for all medical customers
  • Regional accent model for customers in same area
  • Shared terminology model for related businesses

Usage Permissions​

Control how organizations use models:

View Only

  • See model exists
  • View accuracy metrics
  • Cannot modify or retrain

Use in Transcription

  • Select model for transcriptions
  • View performance
  • Cannot modify model

Contribute Training Data

  • Upload additional training data
  • Help improve shared model
  • Collaborative improvement

Remove Access​

Revoke model access:

  1. Go to organization details → Custom Models
  2. Find model to remove
  3. Click Remove Access
  4. Choose:
    • Immediate - Remove now
    • After date - Schedule removal
  5. Confirm removal