Skip to main content

Frequently Asked Questions

Quick answers to the most common questions about Scriptix.

General Questions​

What is Scriptix?​

Scriptix is an automatic speech-to-text platform that converts audio and video files into accurate, editable transcripts and captions. It uses AI-powered speech recognition to transcribe content in 37+ languages.

Do I need to download any software?​

No. Scriptix is entirely web-based. Access it from any modern browser without downloads or installations.

Which browsers are supported?​

Recommended:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Not supported:

  • Internet Explorer

Is there a mobile app?​

Currently, Scriptix is web-based only. Mobile apps are planned for the future. You can access Scriptix from mobile browsers with limited functionality.

How accurate is the transcription?​

Accuracy varies based on:

  • Audio quality: 95-99% for clear audio
  • Speaker accent: Better with native speakers
  • Background noise: Degrades accuracy
  • Technical terms: Improved with glossaries

Average accuracy: 90-95% for typical use cases.

What languages are supported?​

37+ languages including:

  • English (US, UK, AU, IN, etc.)
  • Spanish, French, German, Italian
  • Portuguese, Dutch, Russian
  • Chinese, Japanese, Korean
  • Arabic, Hindi, and many more

See Supported Languages for complete list.

Account & Billing​

Is there a free trial?​

Yes! New users get a free trial with:

  • 100-300 minutes of transcription (varies by promotion)
  • Access to all features
  • No credit card required
  • 14-30 day access

How much does Scriptix cost?​

Pricing varies by plan:

  • Free Trial - Try before you buy
  • Starter - $X/month for individuals
  • Professional - $X/month for teams
  • Enterprise - Custom pricing for organizations

Visit Billing & Subscription for current pricing.

How is usage calculated?​

Usage is measured in transcription minutes (not real-time):

  • 60-minute audio file = 60 minutes of usage
  • Includes transcription, re-transcription, translation
  • Editing doesn't consume usage
  • Captions created from existing transcript = no additional usage

What payment methods are accepted?​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • PayPal (in some regions)
  • ACH/Bank transfer (Enterprise only)
  • Purchase orders (Enterprise only)

Can I cancel anytime?​

Yes. Cancel anytime:

  • No cancellation fees
  • Access until end of billing period
  • Data retained for 30 days
  • Can reactivate later

What happens if I exceed my quota?​

Depends on plan:

  • Hard limit - Transcription stops until quota resets or upgrade
  • Soft limit - Overage charges apply
  • Enterprise - Custom arrangements

You receive warnings at 80% and 100% usage.

Files & Upload​

What file formats are supported?​

Audio:

  • MP3, WAV, M4A, AAC
  • FLAC, OGG, WMA
  • And more

Video:

  • MP4, MOV, AVI, MKV
  • WebM, FLV, WMV
  • And more

See Supported Formats for complete list.

What's the maximum file size?​

  • Standard upload: 2GB
  • TUS upload: Unlimited (for large files)
  • API upload: Same as above

For files >2GB, use the TUS upload protocol.

How long does transcription take?​

Processing time:

  • Typically 30-50% of file duration
  • 60-minute file = ~20-30 minutes processing
  • High demand may increase wait time
  • Depends on file quality and settings

Factors affecting speed:

  • File length
  • Audio quality
  • Language selected
  • Speaker diarization (adds time)
  • Queue/demand

Can I transcribe live/real-time?​

Yes! Use the Realtime API for:

  • Live phone calls
  • Streaming audio
  • Real-time meetings
  • Live events

See Realtime API for details.

Is there a file duration limit?​

  • No maximum duration
  • Files up to 24 hours tested successfully
  • Very long files (>5 hours) may take longer to process
  • Consider splitting extremely long files

Transcription Features​

How does speaker identification work?​

Speaker Diarization automatically:

  • Detects different speakers
  • Labels them (Speaker 1, Speaker 2, etc.)
  • Segments transcript by speaker
  • You can then rename speakers

Works best when:

  • Speakers have distinct voices
  • Clear audio quality
  • Speakers don't talk over each other

Can I edit transcripts?​

Yes! Full editing capabilities:

  • Edit text like a word processor
  • Adjust timestamps
  • Merge/split paragraphs
  • Add/remove speakers
  • Search and replace
  • Add comments

What export formats are available?​

Transcripts:

  • TXT (plain text)
  • DOCX (Microsoft Word)
  • PDF
  • JSON (with timestamps)
  • SRT (subtitle format)
  • VTT (web captions)

Captions:

  • SRT
  • VTT
  • SCC
  • STL
  • And more

See Export Formats for complete list.

Can I translate transcripts?​

Yes! Translate to 37+ languages:

  1. Create transcript in original language
  2. Click Translate
  3. Select target language
  4. Get translated transcript with timing preserved

Translation maintains timestamps and speaker labels.

What are glossaries?​

Glossaries are custom vocabulary lists that improve accuracy for:

  • Industry-specific terms
  • Company/product names
  • Technical jargon
  • Acronyms
  • Proper nouns

Example: Medical glossary improves recognition of medical terminology.

See Glossaries for more.

What are custom models?​

Custom models are AI models trained on your specific:

  • Domain/industry
  • Accent/dialect
  • Vocabulary
  • Audio characteristics

Improves accuracy for specialized use cases.

Available on Professional and Enterprise plans.

See Custom Models for more.

Captions & Subtitles​

What's the difference between transcripts and captions?​

Transcripts:

  • Full text of spoken content
  • Includes speaker labels
  • May include non-verbal sounds
  • For documentation, SEO, accessibility

Captions/Subtitles:

  • Time-synced text for video
  • Formatted for readability on screen
  • Character limits per line
  • Includes styling and positioning

Can I create captions from transcripts?​

Yes! Convert transcript to captions:

  1. Create/upload transcript
  2. Click Create Captions
  3. System creates time-synced captions
  4. Edit timing and formatting
  5. Export in SRT, VTT, etc.

How do I adjust caption timing?​

In the Caption Editor:

  • Drag timeline handles to adjust in/out points
  • Type specific timestamps
  • Use keyboard shortcuts
  • Adjust multiple captions at once
  • Auto-sync to audio

See Caption Editor for details.

What are character limits for captions?​

Recommended limits:

  • 42 characters per line
  • 2 lines maximum per caption
  • 1-7 seconds on screen
  • Reading speed: 15-20 characters per second

Limits enforced by quality checks (can be customized).

Collaboration​

Can multiple users work on transcripts?​

Yes! Collaboration features:

  • Share documents with team
  • Multiple users can edit
  • Comments and feedback
  • Real-time updates
  • Version history

See Teams for more.

How do I add team members?​

Organization admins can:

  1. Go to Settings → Team
  2. Click Invite User
  3. Enter email and assign role
  4. Send invitation
  5. User receives email to join

See Manage Users for details.

What user roles are available?​

Four roles:

  1. ORGADMIN - Full admin access
  2. CONTRIBUTOR - Create and edit content
  3. CUSTOMER - View-only access
  4. DEVELOPER - API access

See Roles & Permissions for complete breakdown.

Can I share with people outside my organization?​

Yes! Use Magic Links:

  • Create shareable link
  • No account required for recipient
  • Password protection optional
  • Set expiration dates
  • Revoke anytime

See Share Projects for more.

API & Integrations​

Does Scriptix have an API?​

Yes! Comprehensive API with:

  • Batch API - Upload files for async transcription
  • Realtime API - Live transcription via WebSocket
  • Documents API - Manage transcripts programmatically
  • Glossaries API - Manage custom vocabulary
  • Custom Models API - Train and use models

See API Documentation.

Is there an API free tier?​

API access depends on your plan:

  • Free Trial - Limited API access for testing
  • Starter - Basic API access
  • Professional - Full API access
  • Enterprise - Unlimited API access

Same usage quotas apply to web and API.

What SDKs are available?​

Currently:

  • cURL examples (works with any language)
  • Python examples
  • JavaScript/Node.js examples

Official SDKs coming soon for:

  • Python
  • JavaScript/TypeScript
  • Ruby
  • PHP

Can I integrate with my CMS/app?​

Yes! Use the API to:

  • Automatically transcribe uploaded content
  • Add transcription to your workflow
  • Embed transcripts in your app
  • Build custom integrations

See API Overview and Code Examples.

What are webhooks?​

Webhooks notify your app when:

  • Transcription completes
  • Processing fails
  • Document updated
  • Other events

Instead of polling, your app receives real-time notifications.

See Webhooks for setup.

Security & Privacy​

Is my data secure?​

Yes. Security measures include:

  • Encryption in transit (TLS/SSL)
  • Encryption at rest (AES-256)
  • SOC 2 Type II certified
  • GDPR compliant
  • Regular security audits
  • Access controls and logging

Who can see my files?​

Only you and:

  • Organization members you share with
  • People with magic links (if you create them)
  • Scriptix support (only if you request help)

Not visible to:

  • Other Scriptix customers
  • Public internet
  • Search engines

Where are files stored?​

  • Cloud storage (AWS/Google Cloud)
  • Data centers in US and EU
  • Enterprise: Choose region
  • Encrypted at rest and in transit

How long do you keep my files?​

Active accounts:

  • Files kept indefinitely while account active
  • Auto-save keeps versions

Cancelled accounts:

  • Data retained 30 days after cancellation
  • Download before cancellation for backup
  • Can request immediate deletion

Can I delete my data?​

Yes. You can:

  • Delete individual files anytime
  • Delete entire account and all data
  • Request data export (GDPR right)
  • Data permanently deleted within 30 days

Is Scriptix GDPR compliant?​

Yes. We comply with GDPR:

  • Data processing agreements available
  • Right to access your data
  • Right to deletion
  • Data export capability
  • Privacy policy clearly stated

Do you train AI on my data?​

No. Your files are never used to train models without explicit permission. Your data remains private.

Reseller Program​

What is the Reseller Program?​

Resellers can:

  • Offer Scriptix under their own brand
  • Manage multiple customer organizations
  • Set custom pricing
  • White-label the platform
  • Earn revenue from customers

See Reseller Overview for details.

How do I become a reseller?​

Contact our sales team:

  • Email: sales@scriptix.io
  • Discuss your requirements
  • Review reseller agreement
  • Get set up with reseller account

Can I white-label Scriptix?​

Yes! Resellers can:

  • Custom branding (logo, colors)
  • Custom domain
  • Branded emails
  • Your company name
  • Your support contact

Enterprise-level resellers get full white-label capabilities.

Technical Questions​

Why is transcription accuracy low?​

Common causes:

  • Poor audio quality
  • Background noise
  • Heavy accents
  • Wrong language selected
  • Multiple overlapping speakers
  • Low audio volume
  • Technical terminology

Solutions:

  • Improve recording quality
  • Use glossaries
  • Create custom model
  • Manually edit transcript

See Troubleshooting for more.

Can I re-transcribe a file?​

Yes. You can:

  • Re-transcribe with different settings
  • Change language
  • Enable/disable speaker diarization
  • Apply different glossary
  • Use different model

New transcription uses additional quota.

What if my file format isn't supported?​

Convert to supported format:

  • Use FFmpeg (free, open-source)
  • Use Audacity for audio
  • Use HandBrake for video
  • Online converters (be mindful of privacy)

Recommended: WAV for audio, MP4 for video.

Can I transcribe multiple languages in one file?​

Not automatically. For multilingual content:

  • Transcribe in primary language
  • Manually translate sections
  • Or split into separate files by language

Multi-language detection is planned for future.

Getting Help​

I have an issue not covered here​

Resources:

  1. Troubleshooting Guide - troubleshooting.md
  2. Documentation - Search or browse sections
  3. Support - Contact via Help button or email
  4. Community - Join our user community (coming soon)

How do I contact support?​

In-App:

  • Click Help button in dashboard
  • Submit support ticket

Email:

Response times:

  • Standard: 24 hours
  • Professional: 12 hours
  • Enterprise: 4 hours

Do you offer training?​

Yes!

  • Documentation - Self-serve guides
  • Video tutorials - Coming soon
  • Webinars - For teams (Professional+)
  • 1-on-1 training - Enterprise customers
  • Custom training - Available for purchase

Can I request a feature?​

Absolutely! We welcome feedback:

  • Submit via Help → Feature Request
  • Vote on existing requests
  • Join beta programs
  • Contact sales for Enterprise custom features

Still Have Questions?​