Subscriptions
As a reseller, you control subscription plans for all your customer organizations. This guide covers plan management, billing, and subscription lifecycle.
Subscription Plans
Available Plan Tiers
Free Trial - Limited minutes (100-300), time-limited (14-30 days), all features enabled for evaluation
Starter Plan - Entry-level paid plan, moderate quota (500-1000 min/month), essential features, limited users
Professional Plan - Higher quota (2000-5000 min/month), advanced features (glossaries, custom models), more users
Enterprise Plan - Custom quotas, all features, unlimited users, priority support, custom integrations
Assigning Subscriptions
New Organization
Select plan, billing cycle (monthly/yearly), and usage quotas during organization creation.
Existing Organization
- Navigate to organization details
- Click Manage Subscription
- Select new plan
- Choose when change takes effect (immediately or next billing cycle)
- Review changes and click Update Subscription
Proration: Upgrades are charged prorated difference immediately. Downgrades credit next billing.
Billing Management
Billing Cycles
Monthly - Billed same day each month, more flexible Yearly - Typically discounted (e.g., 2 months free), better retention
Usage-Based Billing
Plans include base minutes. Overage charges apply for additional minutes beyond quota.
Example: Professional plan includes 3000 minutes. Customer uses 3500 minutes = 500 overage minutes × $0.10 = $50 additional.
Subscription Lifecycle
Trial Period
Set custom trial length (14, 30, 60 days). Notifications sent 7 days and 3 days before expiration. On expiration, access suspended with 7-day grace period to upgrade.
Active Subscription
Auto-renewal on billing cycle date. Payment processed automatically, invoice generated and sent.
Payment Failures
Retry schedule: immediate, 3 days, 7 days, 14 days. Grace period of 14 days with access, then account suspended. Data retained for 30 days.
Cancellation
Immediate - Access ends immediately, prorated refund if applicable End of Period - Access until billing cycle ends, no refund
Configure data retention when cancelling (delete immediately, retain 30/90 days, or indefinitely).