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Usage & Reporting

Monitor transcription usage across all your customer organizations with detailed analytics, reports, and real-time insights.

Usage Dashboard​

Access Usage Analytics​

  1. Go to Reseller Dashboard
  2. Click Usage & Analytics
  3. View organization-wide or individual customer usage

Overview Metrics​

This Month: Total minutes transcribed, average usage per organization, peak usage day, total documents

Trends: Month-over-month growth, year-over-year comparison, usage forecasts

Top Performers: Highest usage organizations, most active users, most used languages

Organization Usage​

Individual Organization View​

Select an organization to see:

  • Current period - Usage this billing cycle
  • Historical - Past billing cycles
  • Breakdown - By user, language, model

Usage Metrics​

Transcription Usage: Minutes used / total quota, percentage consumed, days remaining, projected usage

Document Statistics: Total documents, transcripts vs captions, average length, file formats

User Activity: Active users, usage per user, last activity, top contributors

Usage Breakdown​

By Language​

Minutes and percentage for each language (English, Spanish, French, etc.)

By Model​

Usage for standard, enhanced, and custom models with accuracy ratings

By User​

Individual contributions - minutes transcribed, documents created, last active

By Feature​

Track adoption of transcription, captions, translation, glossaries, custom models, and API usage

Quota Management​

Quota Status​

Organizations by status:

  • Under quota (below 50%) - Healthy usage
  • Moderate (50-80%) - Normal
  • High (80-95%) - Approaching limit
  • At/over quota (above 95%) - Needs attention

Quota Alerts​

Set alerts at 50%, 75%, 90%, and 100% quota reached. Notifications via email, dashboard, webhook, or SMS.

Reports​

Standard Reports​

Usage Summary - Total usage, period comparison, top organizations, growth trends

Billing Report - Subscription revenue, overage charges, total revenue, payment status

Activity Report - New transcriptions, user signups, feature usage, API activity

Export Options​

Export reports in CSV, PDF, Excel, or JSON (for BI tools integration).

Report Scheduling​

Automate delivery: daily, weekly, monthly, or quarterly. Choose recipients and format.