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Reseller Dashboard

The reseller dashboard is your central hub for managing customer organizations, monitoring usage, and tracking performance across all your customers.

Accessing the Dashboard​

  1. Log in to your Scriptix reseller account
  2. Click Reseller Dashboard in the main navigation
  3. You'll see the overview page with key metrics and recent activity

Dashboard Sections​

Overview Metrics​

At the top of the dashboard, you'll find key performance indicators:

  • Total Organizations - Number of customer organizations you manage
  • Active Subscriptions - Organizations with active paid plans
  • Total Users - Combined users across all organizations
  • This Month's Usage - Total transcription minutes across all customers
  • Revenue (if enabled) - Total subscription revenue

Recent Activity​

Monitor recent transcriptions and activity across all customers:

  • Latest Transcriptions - Most recent STT jobs across organizations
  • Organization - Which customer organization created the transcription
  • Status - Processing status (completed, in progress, failed)
  • Duration - Length of audio/video processed
  • Model Used - Which speech recognition model was used
  • Timestamp - When the job was created

Quick Actions​

Common tasks available from the dashboard:

  • Create Organization - Add a new customer organization
  • Manage Subscriptions - View and modify customer plans
  • View Usage Reports - Detailed usage analytics
  • Manage Users - Add or remove internal reseller users
  • Custom Models - Create and manage shared models

Organizations Overview​

The organizations section displays all your customer organizations:

Organization List​

Each organization card shows:

  • Organization Name - Customer organization name
  • Subscription Plan - Current plan tier
  • Users - Number of users in the organization
  • Usage - Current month's transcription usage
  • Status - Active, suspended, or trial
  • Created Date - When the organization was created

Find organizations quickly:

  • Search - Search by organization name
  • Filter by Plan - Show only specific subscription tiers
  • Filter by Status - Active, trial, suspended organizations
  • Sort - By name, usage, creation date, or users

Usage Analytics​

Monitor usage across all customers:

Usage Breakdown​

  • By Organization - See which customers are using the most minutes
  • By Time Period - Daily, weekly, or monthly usage trends
  • By Model - Which speech recognition models are most popular
  • By Language - Most transcribed languages

Usage Alerts​

Set up alerts for:

  • High usage - When an organization approaches quota limits
  • Unusual activity - Spike in usage for a customer
  • Low usage - Customers not utilizing their subscription

Notifications and Alerts​

Stay informed with real-time notifications:

  • System Alerts - Important platform updates
  • Customer Activity - New organizations, subscription changes
  • Usage Warnings - Customers approaching limits
  • Billing Alerts - Payment issues or subscription expirations

Exporting Reports​

Generate reports for analysis:

  • Usage Reports - CSV export of usage across organizations
  • Financial Reports - Subscription and revenue data
  • Activity Logs - Audit trail of actions
  • Custom Reports - Build reports with specific metrics

Next Steps​