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Teams & Organizations

Scriptix supports team-based collaboration within organizations. This guide covers how teams work and basic organizational concepts.

Understanding Organizations​

What is an Organization?​

In Scriptix, an organization represents your company or entity:

  • Your organization contains all users in your account
  • Users within an organization can collaborate on documents
  • Organizations have subscription plans and settings
  • Organization administrators manage users and settings

Organization Structure​

  • Organization - Your company (e.g., "Acme Corporation")
  • Users - Team members within the organization
  • Roles - Different permission levels for users
  • Shared Resources - Documents, folders, glossaries within the organization

User Roles​

Scriptix has different user roles with varying levels of access:

SYSOP (System Operator)​

  • Full system-level access
  • Back-office administration
  • System configuration
  • Not a typical user role

ORGADMIN (Organization Administrator)​

  • Manage organization settings
  • Manage users and teams
  • Access all organization documents
  • Configure organization preferences
  • Manage billing and subscriptions

CONTRIBUTOR​

  • Create and upload files
  • Transcribe audio/video
  • Edit own documents
  • Access shared documents
  • Create and manage folders
  • Export documents

CUSTOMER​

  • View shared documents
  • Limited access
  • Cannot create new documents
  • Basic user permissions

DEVELOPER​

  • API access
  • Integration development
  • Similar document access to CONTRIBUTOR
  • Manage API tokens

RESELLER​

  • Manage customer organizations
  • Reseller-specific features
  • Customer billing management

Folders and Permissions​

Folder Organization​

Folders can be used to organize documents within your workspace:

Folder Types:

  • Shared Folders - Accessible to all organization members
  • Private Folders - Restricted access with team permissions

Folder Permissions:

Permission LevelValueDescription
No Access0Team cannot see folder
Read1Team can view contents only
Write2Full access - view, create, edit, delete

Team Permissions:

  • When creating a private folder, you can assign team permissions
  • Select which teams have access
  • Set permission level for each team (No Access, Read, or Write)
  • Shared folders are accessible to all organization members

See Folders Documentation for detailed folder management.

Document Sharing​

Share documents with anyone using magic links:

Features:

  • Generate shareable links from editor
  • Recipients don't need Scriptix accounts
  • Send via email or copy link
  • Documents must be finalized first

See: Share Documents for detailed sharing guide.

Comments (Transcript Editor)​

Collaborate on transcripts using comments:

Comment Features:

  • Add comments to transcript sections
  • Edit and delete your own comments
  • View comments history
  • Internal collaboration tool

Note: Comments are not included in exports or magic link shares.

See: Comments Guide for comment system details.

Organization Settings​

Organization administrators can configure org-wide settings:

Organization Details​

  • Organization name
  • Contact information
  • Branding (logo, colors for resellers)
  • Timezone and language preferences

User Management​

  • Invite new users
  • Assign roles to users
  • Activate/deactivate user accounts
  • Manage user access

Collaboration Features​

Available Features​

What Exists:

  • Magic link sharing for documents
  • Folder-based organization with permissions
  • Comments on transcripts (internal)
  • Document finalization for sharing
  • Email sharing of magic links

What to Know:

  • Sharing is primarily via magic links
  • Comments are for internal use only
  • Folder permissions control access to private folders
  • Organization members can access shared folders

Best Practices​

Organization Structure​

Recommended Approach:

  • Use folders to organize by project, client, or department
  • Set appropriate folder permissions for private content
  • Use shared folders for team-wide access
  • Assign users appropriate roles based on their needs

Document Sharing​

Internal Sharing:

  • Use folders to share with organization members
  • Create shared folders for team projects
  • Use comments for internal feedback

External Sharing:

  • Finalize documents before sharing
  • Use magic links for external recipients
  • Send via email for better tracking
  • Consider document sensitivity before sharing

User Management​

Role Assignment:

  • ORGADMINs for administrative tasks
  • CONTRIBUTORs for regular users
  • CUSTOMERs for view-only access
  • DEVELOPERs for API integration needs

Troubleshooting​

User Can't Access Folder​

Possible Causes:

  • Folder is private and user's team doesn't have access
  • User role doesn't have required permissions
  • User account is deactivated

Solutions:

  • Check folder permissions
  • Add user's team to folder access list
  • Verify user account is active
  • Contact organization administrator

Can't Share Document​

Possible Causes:

  • Document not finalized
  • Not in editor view
  • Network issue

Solutions:

  • Toggle document to "Finalized" status
  • Open document in editor
  • Check internet connection
  • Refresh page and try again

Frequently Asked Questions​

Q: How many users can be in an organization? A: Depends on your subscription plan. Contact your organization administrator for details.

Q: Can users be in multiple organizations? A: Users typically belong to one organization, but this depends on account setup.

Q: How do I share documents with my team? A: Use folders (shared folders accessible to all) or generate magic links to share.

Q: What's the difference between shared and private folders? A: Shared folders are accessible to all organization members. Private folders have restricted access based on team permissions.

Q: Can I change a user's role? A: Yes, organization administrators can change user roles.

Q: Are comments visible to everyone? A: Comments are visible to users who can access the document, but are not included in exports or magic link shares.

Next Steps​

Collaborate effectively! Use folders, permissions, and sharing features to work together.