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Internal Users

As a reseller, you can add internal team members to help manage your customer organizations. These are users within your reseller organization, separate from your customer organization users.

User Roles​

Reseller Admin​

Full administrative access - manage organizations, subscriptions, billing, branding, custom models, and all reports.

Reseller Support​

Customer support access - view organizations, usage data, and help customers. Cannot modify subscriptions or delete organizations.

Reseller Viewer​

Read-only access - view organizations, usage, and reports only.

Adding Internal Users​

Create New User​

To add a team member:

  1. Go to Reseller Dashboard
  2. Click Internal Users
  3. Click Add User
  4. Fill in user details:
    • First Name
    • Last Name
    • Email Address - Work email for team member
    • Role - Select from Reseller Admin, Support, or Viewer
  5. Click Send Invitation

Invitation Process​

After creating the user:

  1. Invitation Email Sent

    • Team member receives email
    • Contains secure setup link
    • Link expires in 7 days

  2. User Sets Up Account

    • Clicks invitation link
    • Creates password
    • Sets up two-factor authentication (if required)
    • Agrees to terms

  3. Account Activated

    • User can log in immediately
    • Access based on assigned role
    • Appears in internal users list

Managing Users​

User List​

View all internal users:

User Information Displayed:

  • Name and email
  • Role
  • Last login date
  • Account status (Active, Pending, Suspended)
  • Date added

List Actions:

  • Search by name or email
  • Filter by role or status
  • Sort by name, role, or last activity
  • Export user list

Edit User Details​

To modify user information:

  1. Find user in the list
  2. Click Edit (⚙️ icon)
  3. Update fields:
    • Name
    • Email address
    • Role
  4. Click Save Changes
caution

Changing a user's email requires re-verification. They'll receive a confirmation email.

Change User Role​

To promote or adjust permissions:

  1. Click Edit next to user
  2. Select new role from dropdown
  3. Review permission changes
  4. Click Update Role
  5. User notified of role change

Role Change Effects:

  • Changes apply immediately
  • User may need to log out and back in
  • Access adjusted automatically

Suspend User​

Temporarily disable a user account:

  1. Click ⋯ next to user
  2. Select Suspend User
  3. Enter reason (optional)
  4. Click Confirm Suspension

Effects:

  • User cannot log in
  • Active sessions terminated
  • Account can be reactivated
  • Email notification sent

When to suspend:

  • Team member on leave
  • Security concern
  • Pending investigation
  • Temporary contractors

Reactivate User​

To restore suspended account:

  1. Find suspended user (filter by status)
  2. Click Reactivate
  3. Confirm reactivation
  4. User can log in again
  5. Notification email sent

Delete User​

Permanently remove a user:

  1. Click ⋯ next to user
  2. Select Delete User
  3. Confirm deletion
  4. User account removed
warning

Deleting a user is permanent and cannot be undone. Consider suspending instead if you might need to restore access.

What happens:

  • User immediately logged out
  • Cannot log in again
  • Audit logs preserved
  • Actions attributed to deleted user remain