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Get Support

Need help with Scriptix? Support is handled via email. For most issues, our documentation will get you there faster.

Before emailing support, check:

Contact Support​

Email: support@scriptix.io
Availability: Monday–Friday, 9am–6pm EST
First response: within 24 hours

What to include in your email​

  • Account email
  • Short subject (e.g. API, Billing, Editor)
  • Clear description of the issue
  • Relevant IDs (job ID, invoice number, request ID)
  • Screenshots or error messages (if applicable)

Common Topics​

Technical & API Issues​

  • Review the API Documentation
  • Verify API key and request format
  • For uploads or transcription issues, see Troubleshooting
  • Email support with details if the issue persists

Account & Billing​

  • Billing details: Billing & Subscription
  • Subscription changes can be managed in Settings → Billing
  • For billing or payment issues, email support with your account email

System Status​

Check current incidents and uptime at:
https://scriptix.app/status

Documentation Feedback​

Found an issue in the docs?

  • Use “Edit this page” at the bottom, or
  • Email support with:
    • Page URL
    • What’s unclear or incorrect
    • Suggested improvement

Custom & Partner Requests​

For:

  • Custom integrations
  • Enterprise or white-label solutions
  • Reseller or integration partnerships

Email: support@scriptix.io
Subject: Enterprise, Reseller, or Partnership
Include a short description of your use case.

Quick Checklist Before Emailing​

  • Checked FAQ and Troubleshooting
  • Verified browser and file format
  • Confirmed system status
  • Collected relevant IDs or error messages

We’ll take it from there.