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Billing & Subscription

Manage your Scriptix subscription, payment methods, and billing information.

Overview​

The Billing & Subscription page provides access to subscription management, payment methods, and invoice history. This page is restricted to admin and sysop users only.

Accessing Billing & Subscription​

Navigation:

  1. Log in to Scriptix
  2. Navigate to Billing & Subscription from menu
  3. Page loads with three tabs

Access Control:

  • Page restricted to ADMIN and SYSOP roles only
  • Users without these roles are automatically redirected to home page
  • Role check performed on page load

Page Structure​

The Billing & Subscription page has three main tabs:

Available Tabs:

  1. Subscriptions - View and manage active subscriptions
  2. Payments - Manage payment methods (mandates)
  3. Invoices - View and download invoices

Tab Visibility:

  • All three tabs visible for organizations
  • Tab selection persists during session

Subscriptions Tab​

View all subscriptions associated with your organization.

Subscription List​

Data Grid Columns:

  • ID - Subscription ID number
  • SKU - Subscription plan SKU code
  • Billing Channel - Payment channel (Scriptix or Azure)
  • Start Date - Subscription start date
  • End Date - Subscription end date (if applicable)
  • Cancel Date - Scheduled cancellation date (if applicable)
  • Suspended - Yes/No if subscription is suspended
  • Auto Renew - Yes/No if auto-renewal enabled

Grid Features:

  • Sorting enabled on all columns
  • Server-side pagination (25/50/75/100 per page)
  • No filtering capability
  • Default page size: 25 items

Billing Channel Values:

  • Scriptix - Billed directly by Scriptix
  • Azure - Billed through Azure marketplace

View Subscription Details​

Action Available:

  • View - Eye icon opens subscription details page

Details Page Shows:

  • Subscription plan (SKU)
  • Start date
  • End date
  • Available credits (reseller organizations only)
  • Speech-to-text units available
  • Alignment units available
  • Translation budget available
  • Auto-renew status (Yes/No)
  • Billing channel
  • Cancellation date (if scheduled)
  • Status indicator

Status Values:

  • Active - Subscription is currently active
  • Suspended - Subscription has been suspended
  • Ended - Subscription has been cancelled or expired
  • Active (Cancels on [date]) - Cancellation scheduled for future date

Usage Details​

The subscription details page includes a usage table:

Usage Columns:

  • Period Start - Usage period start date
  • Period End - Usage period end date
  • STT Units Used - Speech-to-text units consumed
  • Alignment Units Used - Force alignment units consumed
  • Translation Characters Used - Characters translated
  • Custom Models Trained - Number of custom models trained
  • Custom Models Hosted - Number of custom models hosted
  • Billed - Yes/No if period has been billed

Usage Grid:

  • Sortable columns
  • Server-side pagination
  • Manual sorting and pagination
  • 25 items per page default

Cancel Subscription​

Who Can Cancel:

  • RESELLER role users only
  • Cancel button shown only for resellers

Cancellation Requirements:

  • Subscription must be active
  • Subscription must not be suspended
  • Cancellation not already scheduled
  • Subscription not already ended

Cancel Process:

  1. Click Cancel button in subscription details header
  2. Confirmation modal appears
  3. Modal shows: "Cancel subscription confirmation"
  4. Click Confirm to proceed
  5. Success toast: "Subscription cancelled successfully"
  6. Subscription status updates

What Happens:

  • Cancellation scheduled for end of current billing period
  • Cancel date set and displayed
  • Subscription remains active until cancel date
  • Cannot be undone once confirmed

Button States:

  • Disabled if subscription suspended
  • Disabled if cancellation already scheduled
  • Disabled if subscription already ended
  • Tooltip shown explaining why disabled

Payments Tab​

Manage payment methods (mandates) for your organization.

Payment Methods List​

Data Grid Columns:

  • Primary Method - Yes/No indicating if this is the primary payment method
  • Details - Payment method details (JSON format)
  • Status - Payment method status (Capitalized)
  • Method - Payment method type (Capitalized)

Grid Features:

  • No sorting
  • No filtering
  • Pagination enabled (25/50/75/100 per page)
  • Default page size: 25 items

Payment Method Actions​

Menu Options Available:

Make Primary:

  • Sets selected payment method as primary
  • Option disabled if already primary
  • Updates mandate with is_primary: true
  • Toast: "Mandate updated successfully"

Revoke:

  • Revokes the payment method
  • Option disabled if primary method
  • Updates mandate with revoke: true
  • Toast: "Mandate updated successfully"

Important Notes:

  • Primary payment method cannot be revoked
  • Primary payment method cannot be changed to non-primary
  • Only non-primary methods can be modified
  • Actions disabled with gray icon for primary methods

Update Process​

  1. Click on payment method row to select
  2. Click menu icon (three dots)
  3. Select action (Make Primary or Revoke)
  4. Loading toast: "Updating mandate..."
  5. Action processes
  6. Success or error toast shown
  7. List refreshes automatically

Error Handling:

  • Error messages from API displayed
  • Falls back to: "An error occurred while updating mandate"
  • Loading state shown during update

Invoices Tab​

View and download invoices for your organization.

Invoice List​

Data Grid Columns:

  • Invoice Ref - Invoice reference number
  • Invoice Date - Date invoice was issued
  • Amount - Total amount excluding tax
  • Payment Status - Current payment status

Payment Status Values:

  • Open - Invoice payment status is 4 (open/unpaid)
  • Empty - Other status values show blank

Grid Features:

  • No sorting
  • No filtering
  • Pagination enabled (25/50/75/100 per page)
  • Default page size: 25 items

Download Invoice​

Two Ways to Download:

Method 1: Action Button

  1. Click Download icon (action button)
  2. Confirmation modal opens
  3. Click Download to confirm

Method 2: Context Menu

  1. Click on invoice row to select
  2. Click menu icon (three dots)
  3. Select "Download" option
  4. Confirmation modal opens
  5. Click Download to confirm

Download Modal:

  • Title: "Download invoice"
  • Caption: "Are you sure you want to download this invoice?"
  • Confirm button: "Download" (or "Downloading..." when loading)
  • Cancel button: "Cancel"
  • Small size modal
  • Auto-focus on confirm button
  • Not destructive action

Download Process:

  1. Confirmation modal shown
  2. User clicks Download
  3. Button label changes to "Downloading..."
  4. Invoice file downloads
  5. Success toast: "Invoice downloaded successfully"
  6. Modal closes automatically

Error Handling:

  • Error toast if download fails
  • Falls back to: "An error has occurred"
  • Shows specific error message if available from API
  • Modal closes after error

Billing Cycles​

Billing cycles track your usage periods and billing status.

Cycles Page​

Navigation:

  • Separate page from main Billing & Subscription
  • Access via cycles endpoint
  • Shows billing cycle history

Cycle Information:

  • ID - Cycle ID number
  • Cycle Start - Start date of billing cycle
  • Cycle End - End date of billing cycle
  • Status - Cycle status
  • Is Locked - Yes/No if cycle is locked
  • Locked At - Date/time when cycle was locked

Grid Features:

  • Sorting enabled
  • Filtering enabled
  • Server-side pagination
  • Manual sorting and filtering
  • Default page size: 25 items
  • Filter mode: popover
  • Dense layout

Locked Status:

  • Yes - Billing cycle is locked (no changes allowed)
  • No - Billing cycle is still open

Subscription Plans​

Scriptix offers four subscription tiers for new subscriptions.

Available Plans​

Bronze (Starter):

  • Price: €119/month
  • Product code: STARTER:2024
  • Target: Small teams and local organizations
  • Features:
    • Batch speech to text
    • UI & API access
    • 3 seats

Silver (Professional):

  • Price: €479/month
  • Product code: PROFESSIONAL:2024
  • Target: Mid-sized organizations
  • Features:
    • Batch & realtime speech to text
    • UI & API access
    • 10 seats
    • Machine Translation
    • Summarization
    • Automatic Meeting Minutes
    • Priority processing

Gold (Business):

  • Price: €1,199/month
  • Product code: BUSINESS:2024
  • Target: Large organizations
  • Featured plan (most popular)
  • Features:
    • Batch & realtime speech to text
    • UI & API access
    • Unlimited seats
    • Machine Translation
    • Summarization
    • Automatic Meeting Minutes
    • Priority Processing
    • Dedicated SLA
    • Roadmap access
    • Custom models and translation glossaries

Platinum (Enterprise):

  • Price: €10,000/month
  • Product code: ENTERPRISE:2024
  • Target: Tailored for Enterprises
  • Contact sales for subscription
  • Features:
    • All services from Bronze to Gold
    • Local deployment possibilities
    • Feature development on request
    • Integration support
    • Tailored high volume fair use
    • Custom SLA agreement

Plan Features​

All plans include:

  • Unlimited number of users (varies by plan seats)
  • 37+ languages support
  • Machine translation (Professional and above)
  • Speech-to-text processing
  • UI & API access

Subscription Registration​

Registration Process:

  1. Select subscription plan
  2. Enter payment details
  3. Redirected to Mollie payment page
  4. Complete payment through Mollie
  5. Activation email sent after payment
  6. Account activated

Payment Provider:

  • Mollie payment gateway
  • Secure payments
  • Supports multiple payment methods
  • Redirect to Mollie for payment processing

Restrictions:

  • Resellees cannot access subscription plans
  • Automatically redirected to home if resellee
  • Only direct customers can subscribe

Organization Types​

Resellee Organizations:

  • Cannot access subscription plan selection
  • Redirected to home page
  • Subscriptions managed by reseller
  • No billing channel selection

Direct Customers:

  • Full access to subscription management
  • Can select and purchase plans
  • Access to billing and payment methods
  • Self-service subscription management

Access Permissions​

Page Access:

  • ADMIN role required
  • SYSOP role has access
  • Other roles redirected to home page
  • Check performed on page load

Subscription Cancellation:

  • RESELLER role only
  • Cancel button hidden for non-resellers
  • Confirmation required before cancellation

Payment Methods:

  • View available to admins/sysops
  • Update primary method available
  • Revoke non-primary methods
  • Primary method cannot be revoked

Invoices:

  • View available to admins/sysops
  • Download available for all listed invoices
  • Confirmation required before download

Data Grid Configuration​

All data grids in Billing & Subscription use:

  • Height: 76-77vh
  • Dense layout: true
  • Striped rows: true
  • Grid mode: false
  • Show column filters: false
  • Filter mode: popover (where filtering enabled)

Common Features:

  • Loading states during fetch
  • Pagination options: 25/50/75/100
  • Manual pagination
  • Row ID from item ID
  • Empty state handling

Stay on top of billing! Monitor subscriptions, manage payments, and keep records organized for smooth account management.

Next Steps​

Manage your account: