Billing & Subscription

Manage your Scriptix subscription, payment methods, and billing information. This guide covers subscription plans, payments, invoices, and billing cycles.

Accessing Billing & Subscription

Navigation:

1. Log in to Scriptix
2. Navigate to Settings or Billing
3. Click Billing & Subscription menu
4. Billing page opens with tabs

Billing Tabs:

• Subscriptions
• Payment Methods
• Invoices
• Billing Cycles

Subscriptions

View Subscriptions

Subscriptions List:

• Shows all active and past subscriptions
• Subscription details displayed in table
• Click subscription for detailed view

Subscription Information:

Column	Description
SKU	Subscription plan code/name
Start Date	When subscription began
End Date	When subscription expires
Auto-Renew	Whether subscription renews automatically
Status	Active, Suspended, Cancelled
Billing Channel	Scriptix, Azure, or other

Subscription Details

Click subscription to view:

• Plan information (Bronze, Silver, Gold, Platinum)
• Available units:
  • Speech-to-Text (STT) units
  • Alignment units
  • Translation characters
• Available budgets (STT, Translation)
• Auto-renewal setting
• Billing channel
• Usage details table
• Cancellation options (for resellers)

Usage Breakdown:

• Period-based usage (monthly cycles)
• STT units used vs. available
• Alignment units used
• Translation characters used
• Custom models trained/hosted
• Billing status per period

Auto-Renewal

Auto-Renew Enabled:

• Subscription automatically renews at end date
• Payment charged to primary payment method
• No service interruption
• Continue with same plan

Auto-Renew Disabled:

• Subscription expires at end date
• No automatic charge
• Must manually renew
• Service may be interrupted

Toggle Auto-Renew:

1. View subscription details
2. Find auto-renewal setting
3. Toggle on/off
4. Save changes
5. Confirmation message appears

Cancel Subscription

For Resellers:

• Cancel subscription option available
• Confirmation required
• Subscription ends at current period end
• No refund for remaining time (typically)

For Direct Customers:

• Contact support to cancel
• May have different cancellation policy
• Review terms before canceling

Cancellation Process:

1. Navigate to subscription details
2. Click Cancel Subscription button
3. Confirmation modal appears
4. Reason for cancellation (optional)
5. Confirm cancellation
6. Subscription marked for cancellation
7. Service continues until end date

After Cancellation:

• Subscription active until period ends
• No further charges
• Data preserved during period
• Can still use service until expiration

Subscription Plans

Available Plans

Plan Tiers:

Bronze/Starter:

• Basic features
• Batch & realtime speech-to-text
• UI & API access
• Limited seats
• Standard processing

Silver/Professional:

• All Starter features, plus:
• More seats
• Machine translation
• Summarization
• Priority processing

Gold/Business:

• All Professional features, plus:
• Additional seats
• Meeting minutes
• Higher usage limits
• Custom models (may vary)

Platinum/Enterprise:

• All Business features, plus:
• Unlimited or very high limits
• Custom SLA
• Dedicated support
• Full custom model access
• Contact sales for pricing

Choosing a Plan

Considerations:

• Number of users/seats needed
• Monthly transcription volume
• Translation requirements
• Custom model needs
• Support level required
• Budget

Compare Plans:

• Feature comparison table
• Pricing per plan
• Usage limits
• Support level
• SLA differences

Upgrade/Downgrade

Upgrade Plan:

1. View current subscription
2. Click Upgrade or Change Plan
3. Select new plan
4. Review pricing difference
5. Confirm upgrade
6. Pro-rated billing applied
7. New features available immediately

Downgrade Plan:

1. Similar process to upgrade
2. May have restrictions
3. Effective at next billing cycle
4. Feature access may be reduced

Contact Sales:

• For Enterprise plan
• Custom pricing needed
• Volume discounts
• Special requirements

Payment Methods

View Payment Methods

Payment Methods Tab:

• Lists all stored payment methods (mandates)
• Shows primary payment method
• Payment method details
• Status of each method

Payment Method Information:

Field	Description
Primary	Badge for default payment method
Type	Credit card, Direct debit, PayPal
Details	Last 4 digits, bank name, email
Status	Active, Inactive, Pending
Actions	Set primary, Revoke

Supported Payment Types

Credit Card:

• Visa, MasterCard, American Express
• Card number (masked)
• Expiration date
• Cardholder name

Direct Debit (SEPA):

• Bank account number (IBAN, masked)
• Bank name
• Account holder name

PayPal:

• PayPal account email
• PayPal verification status

Manage Payment Methods

Set as Primary:

1. Find payment method in list
2. Click Set as Primary button
3. Confirmation appears
4. Primary badge updates
5. Future charges use this method

Cannot Set Primary:

• Only one primary at a time
• Primary method cannot be revoked
• Must set different primary first

Revoke Payment Method:

1. Ensure method is not primary
2. Click Revoke button
3. Confirmation dialog appears
4. Confirm revocation
5. Method removed from account

Cannot Revoke:

• Primary payment method
• Solution: Set different method as primary first

Add New Payment Method

Steps:

1. Click Add Payment Method button
2. Redirect to payment provider (Mollie)
3. Enter payment details
4. Complete verification
5. Return to Scriptix
6. New method appears in list

Payment Provider:

• Scriptix uses Mollie for payment processing
• Secure payment handling
• PCI DSS compliant
• Multiple payment methods supported

Invoices

View Invoices

Invoices Tab:

• Lists all invoices
• Sortable by date, amount, status
• Paginated display

Invoice Information:

Column	Description
Invoice Reference	Unique invoice number
Invoice Date	Date invoice generated
Total (excl. VAT)	Amount before tax
Payment Status	Paid, Pending, Overdue
Actions	Download invoice

Download Invoices

PDF Download:

1. Find invoice in list
2. Click Download button
3. Confirmation dialog (optional)
4. PDF downloads to computer
5. Open with PDF reader

Invoice Contents:

• Invoice number and date
• Billing period
• Organization details
• Itemized charges
• VAT/tax breakdown
• Total amount
• Payment details
• Terms and conditions

Storage:

• Save invoices for tax records
• Archive for accounting
• Provide to finance team
• Keep for warranty/dispute purposes

Payment Status

Status Indicators:

Paid (Green):

• Payment received and processed
• Invoice closed
• No action needed

Pending (Yellow):

• Payment processing
• May take 1-3 business days
• Check payment method

Overdue (Red):

• Payment not received
• Action required
• Update payment method
• Contact support if issue

Billing Cycles

Understanding Billing Cycles

What is a Billing Cycle:

• Period between invoices (typically monthly)
• Usage tracked per cycle
• Invoice generated at cycle end
• Charges based on usage and plan

Cycle Information:

Field	Description
Cycle Start	Beginning of billing period
Cycle End	End of billing period
Status	Open, Closed, Locked
Locked At	When cycle was finalized

Cycle Status:

Open:

• Current active cycle
• Usage still accumulating
• Not yet invoiced

Closed:

• Cycle ended
• Usage finalized
• Invoice generated

Locked:

• Cycle locked for billing
• No further changes
• Final usage determined

View Billing Cycles

Billing Cycles Tab:

• Lists all billing periods
• Shows cycle dates and status
• Filter by date range
• View usage per cycle

Historical Data:

• See past cycles
• Track usage trends
• Compare periods
• Forecast future usage

Registration with Payment

New User Registration

Subscription Plan Selection:

1. Navigate to registration page
2. View available plans
3. Compare features and pricing
4. Select desired plan
5. Click Choose Plan or Get Started

Payment Information:

1. Enter account details (name, email)
2. Create password
3. Select payment method
4. Enter payment details via Mollie
5. Confirm subscription

Activation:

1. Payment processed
2. Account activated
3. Activation email sent
4. Log in to start using Scriptix

Trial Periods:

• Some plans may offer free trial
• No payment needed for trial
• Upgrade or cancel before trial ends

Billing Best Practices

Keep Information Current

Update When:

• Moving to new address
• Changing payment method
• VAT number changes
• Company name changes

How to Update:

1. Navigate to Organization Details (Profile page)
2. Update billing address, VAT, etc.
3. Save changes
4. Changes apply to future invoices

Monitor Usage

Check Regularly:

• View subscription details
• Review usage trends
• Compare to plan limits
• Avoid overages

Set Alerts:

• Monitor approaching limits
• Plan upgrade if needed
• Control costs

Invoice Management

Good Practices:

• Download invoices monthly
• Archive in accounting system
• Review charges for accuracy
• Report discrepancies immediately

Troubleshooting

Payment Failed

Problem: Subscription payment declined

Possible Causes:

1. Insufficient funds
2. Expired card
3. Bank security block
4. Incorrect payment details

Solutions:

• Update payment method
• Check with bank
• Try different payment method
• Contact support if persistent

Can't Download Invoice

Problem: Download button not working

Solutions:

• Check internet connection
• Try different browser
• Disable popup blockers
• Contact support with invoice reference

Usage Not Showing

Problem: Usage details blank or incorrect

Possible Causes:

• Billing cycle not yet closed
• Caching issue
• System delay

Solutions:

• Wait until cycle closes
• Refresh page
• Clear browser cache
• Contact support if data missing

Can't Cancel Subscription

Problem: Cancel button disabled or not visible

Possible Causes:

• Not a reseller (different cancellation process)
• Subscription already cancelled
• Insufficient permissions

Solutions:

• Verify you have admin role
• Check subscription status
• Contact support for cancellation assistance

Next Steps

Manage your account:

• Usage & Limits - Monitor usage and quotas
• Profile Settings - Update billing address
• API Keys - API usage affects billing
• User Preferences - Customize experience

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Stay on top of billing! Monitor subscriptions, manage payments, and keep records organized for smooth account management.