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Manage Users

User management allows organization administrators to control team member access, assign roles, and manage permissions in Scriptix.

Who Can Manage Users?​

Only users with ORGADMIN role can access the user management interface.

Viewing Users​

User List​

Access user management:

  1. Navigate to Users page from menu
  2. View all users in organization in data grid

User Information Displayed​

Each user entry shows:

ColumnDescriptionFilterableSortable
First NameUser's first nameYes (text)Yes
Last NameUser's last nameYes (text)Yes
EmailUser's email addressYes (text)Yes
StatusActive or InactiveYes (select)No
RoleUser's assigned rolesNoNo

Search and Filter​

Filter Options:

  • First Name - Text search
  • Last Name - Text search
  • Email - Text search
  • Status - Select Active or Inactive

Sort Options:

  • First Name (alphabetically)
  • Last Name (alphabetically)
  • Email (alphabetically)

Adding Users​

Create New User​

  1. Click "New User" button
  2. Create user form opens
  3. Fill in user details:
    • First name (optional)
    • Last name (optional)
    • Email address (required)
    • Roles (select one or more)
  4. Click "Create" or "Save"
  5. User is created

Note: User management in Scriptix creates the user account. Check if activation/invitation email is sent automatically or if user needs to set up password separately.

Managing Existing Users​

User Actions​

Available actions for each user (via three-dot menu or action buttons):

Edit:

  • Click "Edit" action
  • Update user form opens
  • Modify user details:
    • First name
    • Last name
    • Email
    • Roles
  • Save changes

Send Reactivation Link:

  • Click "Send Reactivation Link" action
  • Confirmation dialog appears
  • Click confirm
  • Reactivation link sent to user's email
  • User can use link to activate or reactivate account

Delete:

  • Click "Delete" action
  • Confirmation dialog appears
  • Confirm deletion
  • User permanently removed from organization
warning

Deleting a user is permanent and cannot be undone.

User Status​

Active vs Inactive​

Active Users:

  • is_active: true
  • Can log in and access system
  • Full access to assigned features

Inactive Users:

  • is_active: false
  • Cannot log in
  • Status shown in user list

Filtering by Status:

  • Use Status filter
  • Select "Active" or "Inactive"
  • View only users with that status

User Roles​

Assigning Roles​

When creating or editing a user:

  1. Select roles from available options
  2. User can have multiple roles
  3. Roles determine permissions

Available Roles:

  • SYSOP
  • ORGADMIN
  • CONTRIBUTOR
  • CUSTOMER
  • DEVELOPER
  • RESELLER
  • RESELLEE
  • TESTER

See: Roles & Permissions for detailed role capabilities.

Pagination and Sorting​

Pagination:

  • Results display in pages (25 per page default)
  • Use pagination controls at bottom
  • Navigate between pages

Manual Sorting:

  • Click column header to sort
  • Click again to reverse sort
  • Arrow indicates sort direction

Manual Filtering:

  • Use filter inputs on columns
  • Filters applied server-side
  • Results update automatically

Best Practices​

User Management​

When Adding Users:

  • Assign appropriate role
  • Use correct email address
  • Verify user details before creating

Regular Maintenance:

  • Review user list periodically
  • Update user information as needed
  • Remove users who no longer need access

Security​

Access Control:

  • Limit ORGADMIN roles to trusted administrators
  • Remove users who leave organization immediately
  • Use inactive status for temporary suspension if supported

Monitoring:

  • Review user list regularly
  • Check for unauthorized accounts
  • Verify role assignments

Troubleshooting​

Can't Access User Management​

Cause: User doesn't have ORGADMIN role

Solution:

  • Only ORGADMIN users can manage users
  • Contact your organization administrator
  • If you get 403 error, you'll be redirected to home page

User Can't Login​

Check:

  • Account status is Active
  • Email address is correct
  • User has completed activation if required

Solutions:

  • Send reactivation link
  • Verify user is Active status
  • Check user received activation email

Changes Not Saving​

Solutions:

  • Check all required fields are filled
  • Verify email format is valid
  • Check for error messages
  • Refresh page and try again

Manage your team! Add users, assign roles, and control access to your organization.

Next Steps​