Usage & Limits
Monitor your Scriptix usage, track quotas, and understand plan limits. This guide helps you optimize usage and avoid service interruptions.
Understanding Usage Tracking
What is Tracked:
- Speech-to-Text (STT) units consumed
- Alignment units used
- Translation characters processed
- Custom models trained
- Custom models hosted
Why Track Usage:
- Avoid exceeding plan limits
- Optimize costs
- Plan for upgrades
- Monitor consumption patterns
- Budget forecasting
Accessing Usage Information
Navigate to Usage:
- Go to Billing & Subscription page
- Click on specific subscription
- View Usage Details section
- Or check subscription list for quick overview
Where Usage Appears:
- Subscription details page
- Billing cycles tab
- Usage reports (if available)
- Organization dashboard
Usage Metrics
Speech-to-Text (STT) Units
What Are STT Units:
- Measurement of audio transcription
- Typically 1 unit = 1 minute of audio
- Primary usage metric
- Tracked per billing cycle
STT Usage Display:
- Available STT Units: Total in plan
- STT Units Used: Consumed this period
- Remaining: Available - Used
Example:
Plan: Professional (1000 STT units/month)
Used: 650 units
Remaining: 350 units
Usage: 65%
What Consumes STT Units:
- Transcribing audio files
- Speech-to-text processing
- Both batch and realtime API calls
- All document types (transcript, caption, alignment)
Alignment Units
What Are Alignment Units:
- Force alignment processing
- Aligning existing transcripts to audio
- Separate from STT units
Alignment Usage:
- Available units in plan
- Units consumed
- Remaining allocation
When Used:
- Uploading audio with existing transcript
- Force alignment requests
- Custom model training (may use alignment)
Translation Characters
What Are Translation Characters:
- Characters processed through translation service
- Not words - individual characters including spaces
- Used for machine translation features
Translation Usage:
- Available Budget: Character allowance
- Characters Used: Consumed this period
- Remaining Budget: Available characters
Example:
Plan: Business (500,000 characters/month)
Used: 285,000 characters
Remaining: 215,000 characters
Usage: 57%
What Consumes Characters:
- Translating transcripts to other languages
- Glossary-based translation
- All translation services (DeepL, Google)
Custom Models
Tracked Metrics:
Models Trained:
- Number of training sessions this period
- Each training counted
- Re-training same model counts again
Models Hosted:
- Number of active custom models
- Models stored in your organization
- Not all plans include custom models
Usage Limits:
- May have limit on models hosted
- Training frequency may be limited
- Depends on subscription plan
Usage by Billing Period
Period-Based Tracking
Billing Periods:
- Typically monthly cycles
- Start and end dates defined
- Usage resets each period
- Historical data preserved
Usage Details Table:
| Column | Description |
|---|---|
| Period Start | Beginning of billing cycle |
| Period End | End of billing cycle |
| STT Units Used | Audio minutes transcribed |
| Alignment Used | Force alignment units |
| Translation Used | Characters translated |
| Models Trained | Training sessions completed |
| Models Hosted | Active models in period |
| Billed | Whether invoice generated |
Sort and Filter:
- Sort by date (newest/oldest first)
- Filter by period
- View specific cycles
- Export data (if available)
Current vs. Historical Usage
Current Period:
- Open/active billing cycle
- Usage still accumulating
- Numbers update in real-time
- Not yet invoiced
Past Periods:
- Closed billing cycles
- Final usage numbers
- Invoice generated
- Historical record
Review Historical:
- Track usage trends over time
- Compare period to period
- Identify usage spikes
- Forecast future needs
Plan Limits
Understanding Limits
What Are Plan Limits:
- Maximum units/characters included in plan
- Soft limits (may allow overage with charge)
- Hard limits (service stops when reached)
- Varies by subscription tier
Limit Types:
Included Limits:
- Units/characters in base plan
- Monthly allocation
- Resets each billing cycle
Overage:
- Usage beyond plan limits
- May incur additional charges
- Depends on plan terms
- Contact support for overage policy
Checking Your Limits
View Plan Limits:
- Navigate to subscription details
- See "Available" counts
- Compare with "Used" counts
- Calculate remaining capacity
Example Limits by Plan:
Bronze/Starter:
- STT: 100 units/month
- Alignment: 50 units/month
- Translation: 50,000 characters/month
Silver/Professional:
- STT: 500 units/month
- Alignment: 200 units/month
- Translation: 200,000 characters/month
Gold/Business:
- STT: 2000 units/month
- Alignment: 1000 units/month
- Translation: 500,000 characters/month
Platinum/Enterprise:
- Custom limits
- Contact sales
Approaching Limits
Warning Signs:
- Usage above 80% of limit
- Rapid consumption rate
- Notifications (if enabled)
- System warnings in UI
Actions to Take:
- Review usage - Identify what's consuming resources
- Optimize - Reduce unnecessary usage
- Upgrade - Increase to higher plan tier
- Purchase add-ons - Buy additional units (if available)
- Wait - If near end of cycle, resets soon
Exceeding Limits
What Happens:
Soft Limit (Overage Allowed):
- Service continues
- Overage charges applied
- Billed at end of cycle
- May have overage rate
Hard Limit (Service Stops):
- New requests rejected
- Error message displayed
- Must upgrade or wait for reset
- Existing documents still accessible
Contact Support:
- If critical need
- Temporary limit increase
- Understand overage policy
- Plan upgrade assistance
Optimizing Usage
Reduce STT Consumption
Best Practices:
Avoid Re-Processing:
- Don't re-upload same audio
- Use existing transcripts
- Delete and re-create only when necessary
Batch Processing:
- Upload multiple files at once
- More efficient than one-by-one
- Reduces overhead
Quality Control:
- Use good audio quality
- Better audio = fewer re-tries
- Clear speech reduces errors
Pre-Filter Content:
- Don't transcribe silence or dead air
- Trim audio files
- Remove unnecessary segments
Reduce Translation Consumption
Character Reduction:
Use Glossaries:
- Reduce need for manual translation review
- One-time setup
- Long-term efficiency
Selective Translation:
- Translate only what's needed
- Not every document requires translation
- Target specific sections
Concise Content:
- Edit transcripts before translation
- Remove filler words
- Reduce redundancy
Monitor Regularly
Weekly Review:
- Check usage dashboard
- Compare to previous weeks
- Identify unusual spikes
- Adjust workflow if needed
Monthly Planning:
- Review month-end usage
- Plan for next month
- Adjust subscription if needed
- Budget for overages
Usage Reports
Available Reports
Subscription Usage Report:
- Period-based breakdown
- All usage metrics
- Export to CSV/Excel (if available)
- Share with team or finance
Organization Dashboard:
- High-level usage overview
- Multiple subscriptions (if applicable)
- Team usage (if tracked)
- Real-time updates
Exporting Usage Data
How to Export:
- Navigate to usage details
- Click Export or Download button
- Select format (CSV, Excel, PDF)
- Download file
- Use in spreadsheets or accounting
Use Cases:
- Financial reporting
- Budget forecasting
- Chargeback to departments
- Audit trails
- Trend analysis
Quota Management
Understanding Quotas
What Are Quotas:
- Allocated resources per user, team, or project
- Subset of organization limits
- Helps distribute usage fairly
- Prevents single user/team consuming all resources
Quota Types:
- User quotas (per user limits)
- Team quotas (per team limits)
- Project quotas (per project limits)
Quota Enforcement:
- May be soft (warnings) or hard (blocks)
- Administrator configurable
- Alerts when approaching limit
Managing Quotas (Admin Feature)
Set User Quotas:
- Navigate to user management
- Edit user
- Set quota limits (if feature available)
- Save changes
Monitor Quota Usage:
- User usage reports
- Team usage dashboards
- Quota utilization metrics
Usage Notifications
Alert Settings
Configure Alerts:
- Warning at 80% usage
- Critical at 95% usage
- Daily/weekly usage summaries
- Overage notifications
Notification Methods:
- Email alerts
- In-app notifications
- Dashboard badges
- API webhooks (for integrations)
Who Gets Notified:
- Organization administrators
- Billing contacts
- Assigned users
- Custom notification lists
Responding to Alerts
80% Warning:
- Review usage patterns
- Plan for limit
- Consider upgrade
- Optimize usage
95% Critical:
- Immediate action needed
- Upgrade plan
- Purchase add-ons
- Wait for reset (if near end of cycle)
Overage Alert:
- Understand overage charges
- Adjust usage going forward
- Review plan adequacy
Troubleshooting
Usage Not Updating
Problem: Usage numbers not changing
Possible Causes:
- Caching issue
- Billing cycle not updated
- System delay
Solutions:
- Refresh page
- Clear browser cache
- Wait 5-10 minutes for system update
- Check if in new billing cycle
Incorrect Usage Numbers
Problem: Usage doesn't match actual usage
Possible Causes:
- Counting error
- Failed transcriptions counted
- Partial usage not reflected
Solutions:
- Download detailed usage report
- Contact support with specific dates/sessions
- Provide session IDs for verification
- Request usage audit
Hit Limit Unexpectedly
Problem: Service stopped but thought had more units
Possible Causes:
- Miscalculated usage
- Didn't account for team usage
- Limits lower than expected
- Billing cycle reset date misunderstood
Solutions:
- Review plan details and limits
- Check actual vs. expected limits
- Note billing cycle dates
- Set alerts for future
- Upgrade plan if consistently hitting limits
Best Practices
Regular Monitoring
Daily:
- Quick check of usage percentage
- Note any unusual spikes
- Verify critical processes completed
Weekly:
- Detailed usage review
- Compare to previous week
- Adjust workflows if needed
- Plan upcoming needs
Monthly:
- Comprehensive usage analysis
- Compare to plan limits
- Evaluate plan adequacy
- Forecast next month
Budget Planning
Estimate Monthly Usage:
Average Usage Calculation:
- Review last 3 months
- Calculate average per month
- Add 20% buffer
- Compare to plan limits
Example:
Month 1: 450 STT units
Month 2: 520 STT units
Month 3: 480 STT units
Average: 483 units
+20%: 580 units (recommended plan capacity)
Growth Planning:
- Anticipate business growth
- Account for new projects
- Plan seasonal variations
- Budget for overages
Cost Optimization
Right-Size Plan:
- Choose plan matching actual usage
- Don't overpay for unused capacity
- Don't constantly hit limits (upgrade needed)
- Review quarterly
Efficient Workflows:
- Minimize re-processing
- Batch operations
- Optimize audio quality
- Use appropriate features
Next Steps
Manage your account effectively:
- Billing & Subscription - Upgrade plan or manage payments
- Profile Settings - Update organization details
- API Keys - Monitor API usage
- User Preferences - Optimize workflows
Track your usage! Monitor consumption, optimize workflows, and stay within limits for uninterrupted service.