Admin Guide
The system administrator manages organizations, users, plans, and system settings through the admin UI.
Accessing the Admin Panel
Log in with the admin account created during installation. The admin panel is available under Settings in the top navigation.
Organizations
Creating an Organization
- Go to Settings > Organizations
- Click Create Organization
- Fill in: name, contact email
- The organization receives a default transcription plan
Organization Limits
Your license controls how many organizations you can create. You can check current usage in Settings > License.
Viewing Usage
Each organization has usage stats available in Settings > Organizations > [Org Name]: total sessions, minutes transcribed, and storage used.
Users
Inviting a User
- Go to Settings > Organizations > [Org Name] > Users
- Click Invite User
- Enter email and select role:
- Admin — full access to org settings and all sessions
- Customer — standard user, can upload and manage own sessions
- Contributor — can edit shared sessions but not upload
Resetting a Password
Administrators can reset user passwords from Settings > Organizations > [Org Name] > Users. Select the user and click Reset Password. Instruct the user to change their password after logging in.
Deactivating a User
Deactivating a user prevents login but preserves their data. Go to Settings > Organizations > [Org Name] > Users, select the user, and click Deactivate.
Plans and Subscriptions
Default Plan
A default on-prem plan is created automatically during setup. It includes unlimited transcription for the organization.
Custom Plans
Custom plans with specific transcription limits can be created and assigned to organizations. Contact the Scriptix team for assistance with plan configuration.
System Settings
Configurable Settings
The following settings can be managed from Settings > System:
| Setting | Description |
|---|---|
| Max upload size | Maximum file upload size |
| Default language | Default transcription language |
| Retention days | Auto-delete sessions older than N days (0 = keep forever) |
| Maintenance mode | Block new uploads while maintaining access to existing data |
Monitoring
Dashboard
The admin dashboard at Settings > Dashboard provides an overview of system health, including active jobs, queue depth, recent sessions, storage usage, and database stats.
Managing Failed Sessions
Failed or stuck sessions can be reviewed and retried from the admin dashboard. You can retry individual sessions or bulk-retry all stranded sessions.
Languages
The model cache includes alignment models for 30+ languages. Languages are seeded automatically at startup. Available languages can be viewed in Settings > Languages.
Backup and Restore
For backup and restore procedures, consult your system administrator. The Scriptix team can provide guidance on database backups, object storage backups, and disaster recovery planning.