Reseller Dashboard
The reseller dashboard provides centralized monitoring of customer organizations with usage statistics, performance metrics, and data visualization.
Access via main navigation (RESELLER role required). Dashboard shows date range filter, export controls, metrics cards, charts, and organizations table.
Controls
Date Range Picker: Optional start/end dates filter usage and statistics. Data refreshes automatically. No date range = all time data.
Export Button: Click "Export Excel" to download usage report for selected date range.
Key Metrics
Four metric cards:
- Total Users: Registered users with active users (last 7 days) subtitle
- Total Hours: Total transcription hours
- Total Sessions: Total sessions with finished sessions subtitle
- Error Rate: Error rate percentage (alert if > 5%)
Performance Metrics
Four performance metric cards:
- Avg TAT: Average turnaround time (upload to completion)
- Median TAT (P50): 50th percentile turnaround time
- P90 TAT: 90th percentile turnaround time
- RTF: Real-time factor (processing time / audio duration, lower is better)
Data Visualization
Top Organizations by Hours: Bar chart of the top 10 organizations by audio hours.
Error Distribution: Pie chart of the top 5 organizations with errors.
Organizations Table
Table with pagination and sorting showing sub-organizations:
Columns: Organization, Hours, Sessions, Finished, Errors, Error Rate (highlighted if above 5%).